Booking Terms & Conditions
Before confirming your booking at Peaks and Pods please take time to read the information below. It includes vital information regarding cancellation policies and the amenities and services at the site, which will assist you with planning your holiday. The guest booking the stay must be 18 years of age or over.
The guest booking the stay must be 18 years of age or over. There must be at least one adult aged 18 or over staying in each pod.
Our booking system allows up to two pods to be booked together. If you’d like to book three or five pods please email email@example.com and we’ll send details. (We don’t take bookings of four pods together.)
Any group booking of three or more pods made without prior arrangement with Peaks and Pods will be cancelled. (That is, if guests individually book three or more pods but intend to come as a group.)
To secure your booking full payment is required at the time of the booking. We do not accept provisional bookings or deposits. We accept most major debit/credit cards.
In the event of cancellations or no-shows, we do not offer any (either full or partial) refund.
In the unlikely event of cancellation of your booking by us – if we are unable to provide the booked holiday and have to cancel before the holiday is due to start – you are entitled to a full refund of the money you have paid. You may also choose alternative dates.
We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason.
Pods must be left clean and tidy and eco-friendly cleaning products are supplied for your use. This includes the shower room, hob, microwave, sink area, crockery, cutlery, pans, utensils, and barbecue equipment. Bins need to be emptied and sorted into the recycling bins near the bike store before your departure.
Peaks and Pods reserves the right to enter and inspect the pods at any time. If a pod is left in an unsatisfactory condition or deliberately damaged in any way, we reserve the right to charge costs to the payment method on booking.
Green Top pods have private external shower rooms and guests are expected to maintain them to a high standard during their stay.
We are proud that much of our electricity is produced by a wind turbine, located behind the pod site, and by solar panels on our cowshed roof. On occasion, depending on the direction and power of the wind, a small level of mechanical noise from the wind turbine can be heard outside the pods (but not inside, due to double-glazing and insulation).
Be aware that at certain times of the year important jobs need to be carried out on the farm, such as slurry spreading and harvesting silage. These are vital to our working farm but sometimes cause smells and some noise (but are quite fun to watch!). In the summer months our cows graze on the field adjoining the pod site during the day and are brought in to be milked in the late afternoon – usually by quad bike. Cows can be quite inquisitive and might pop their heads over the fence to say hello!
As a working dairy farm, there is often farm activity nearby and complete silence cannot be guaranteed!
Campfires and guests’ own barbecues are not permitted on site; only in the designated fire bowls.
Fuel for our fire pits and barbecues must be bought from Peaks and Pods – guests’ own wood or charcoal is not permitted. The fire bowl supplied may only be used in the designated areas for safety reasons.
There is a designated parking area next to the pod site, a short walking distance through a pedestrian gate to the pods.
Only one vehicle per pod, unless an extra space for a car has been pre-booked.
Corn Bents has its own designated parking space and pedestrian gate for ease of access.
Cars may not be driven along the pedestrian path to the pods at any time.
There is absolutely no smoking (including e-cigarettes) permitted either in the pods, on your pod patio. There is an ashtray on the outside of the social space at The Hub and one mounted near the pedestrian gate. Please ensure you put all cigarette ends in the ashtrays provided. Do not leave cigarette ends on your patio or on the decking.
Whilst we love dogs and have our own, unfortunately we cannot accept dogs due to the close proximity of cows and sheep to the pod site, and due to the nature of our working dairy farm.
We offer exclusive site bookings of all five pods for family groups or special get-togethers. We don’t take group bookings of four pods. We don’t accept stag or hen parties.
Bookings for three or more pods must be organised in advance by contacting Peaks and Pods. If three or more pods are booked without prior arrangement, the booking will be cancelled. (Two pods may be booked together without prior arrangement.)
There’s a different pricing structure for whole site and group bookings of three or more pods. Full details of prices will be sent by email on request.
For exclusive site and group bookings we charge a security deposit of £600. The deposit will be paid by the person who books and authorised on the day of arrival. It will be refunded at the end of the stay if there are no damages, breakages or extraordinary cleaning required.
When a group booking includes a Gold Top pod, we assume that the hot tub will be used by guests staying in the other pods in the booking. If a hot tub, hot tub cover or air source heat pump is damaged during the stay, the cost of any repairs or replacements will be taken from the security deposit.
Guests self check-in at Peaks and Pods. There’s a key safe at each pod and you’ll be sent the code a few days before arrival to let yourself in.
Check-in is from 3pm. We ask that guests don’t arrive early so we have time to prepare. We are unable to accept check-ins after 10pm.
We work on the farm for most of the day and are present on the pod site several times a day. If you need anything text or call 07724 940709. For maintenance, call 07974 098808.
Check out is up to 10.30am. Leave your keys in the key safe outside your pod. Late checkout may incur additional charges if not arranged in advance.
We expect all our guests to respect and look after the site and the pods. We also ask you to respect your fellow guests and keep noise levels to a minimum after 10pm.
Parents are responsible for their children, and children must be supervised at all times.
Our pods are sited in a quiet field but on a working dairy farm and there may be tractors moving on the main farm track at any time. There are areas on the pod site for children to play, but access to the main farm and buildings is not permitted due to safety risks. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules.
Some of our dry stone walls are very old and it is important that we do everything we can to protect them. Please do not climb them, or allow children to play on them. The walls around the pods are also traditional dry stone walls and are not safe to be played on. Don’t let children play near the edge of the walls next to the pod areas.
Extra visitors who are not staying on-site are not permitted to visit Peaks and Pods. This is to safeguard the comfort and security of all our guests.
To look after our pods we ask that guests do not wear shoes inside.
No cooking or fires are permitted on the wooden decked area.
Guests may not use their own fuel for the fire pit, the barbecue or pizza oven. Fuel packs must be bought on-site.
No smoking inside the pods or on the patio. Use the designated ashtrays near The Hub.
No music should be played outside the pods, except through the speaker at The Hub.
Guests staying in our Gold Top pods with private hot tubs must read the important information email that we send seven days before the start of the stay. Detailed hot tub information, including hot tub rules, can also be found in each pod’s Welcome Pack.
By booking a stay in a Gold Top pod at Peaks and Pods, guests are agreeing to read the information and to abide by our hot tub rules. We reserve the right to prohibit use of a hot tub at any time during a stay, without offering a refund, if we find that our hot tub rules have not been followed.
We charge £50 to empty and refill a hot tub during a stay if the water becomes contaminated.
Repairs for any damage to the hot tubs, hot tub covers and/or air source heat pumps will be charged to the person who booked the Gold Top Pod. (This may differ for group bookings – see Group Bookings section of the Ts and Cs.)
IMPORTANT HOT TUB RULES:
- Do not exceed the maximum number of bathers in the hot tub (up to a maximum of five guests only).
- Hot tub users must be staying in a Gold Top pod.
- The hot tub cover must be in place and locked when not in use.
- Children must always be supervised around the hot tub.
- Bathers under 16 must be supervised by an adult.
- No child under six should use the tub due to the risk of overheating.
- Children over six must be able to stand on the bottom with their head fully out of the water.
- Children should spend no longer than 15 to 20 minutes in a hot tub.
- Glass must not be taken into or on the hot tub (wine glasses, water glasses, glass bottles etc). Plastic glasses and cups are provided.
- No candles, smoking or eating in or on the hot tub.
- All hot tub users must shower before using the tub.
- Do not wear body oil, creams, lotions or fake tan in the water.
- Do not pour oil, soap or any other product into the water.
- Don’t use the tub if the water temperatures exceed 40 degrees C.
- NHS guidelines suggest that you do not use a hot tub while pregnant due to the risk of overheating, dehydrating or fainting.
- Seek medical advice if you have a medical issue, for example heart or respiratory problems.
- Do not use the hot tub if you have a rash or broken skin, have experienced diarrhoea or vomiting in the last 48 hours, have a fever or flu-like symptoms.
- If you feel too warm, get out of the hot tub and take a break.
- Take regular breaks when bathing in the hot tub to avoid overheating and dehydration.
- Avoid dehydration when using the hot tub by drinking plenty of water.
- Do not use the tub if you are under the influence of alcohol or sedatives.
- Do not jump into or out of the hot tub.
- Take care when getting into or out of the hot tub due to the risk of slipping on wet surfaces.
- Any problems with the hot tub must be reported to Peaks and Pods immediately, including any damage.
We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on Peaks and Pods site, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.
Damage, Loss and Theft
Guests agree to inform the owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. Charges for damaged or missing items may be made to the payment card used at the time of booking, without prior notification.
We charge a security deposit of £200 for each of our two Gold Top pods with hot tubs and a deposit of £600 for exclusive site bookings. We do not take a security deposit for our Silver or Green Top pods.
The deposit will be taken via our payment processors ‘Stripe’ and you may see it on your statement as a transaction or a pending transaction.
The deposit is authorised on the booking card at midnight on the day of arrival and funds will be ‘reserved’ on the card. It will be fully refunded at the end of your stay if there are no damages, breakages or additional cleaning required.
If you have a problem with your accommodation during your stay please advise us as we would like the opportunity to resolve it as soon as possible. Please let us know of any damage, breakages or maintenance issues that you come across.
We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond. We will try to resolve any issues as soon as possible.
If you have any other queries regarding your stay please contact Peaks and Pods directly on Tel: 07724 940709 or email: firstname.lastname@example.org