Booking Terms & Conditions
Before confirming your booking at Peaks and Pods please take time to read the information below. It includes vital information regarding cancellation policies and the amenities and services at the site, which will assist you with planning your holiday. The guest booking the stay must be 18 years of age or over.
To secure your booking full payment is required at the time of the booking. We do not accept provisional bookings so please do not make a booking unless you are in a position to honour it. We accept most major debit/credit cards.
In the event of cancellations or no-shows, we do not offer any (either full or partial) refund.
In the unlikely event of cancellation of your booking by us – if we are unable to provide the booked holiday and have to cancel before the holiday is due to start – you are entitled to a full refund of the money you have paid.
We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason.
Cleaning is not included. Pods must be left as clean and tidy as when you found them, and eco-friendly cleaning products will be left for your use. This includes the shower room, hob, microwave, sink area, crockery, cutlery, pans, utensils, and barbecue equipment. Bins need to be emptied and sorted into the recycling bins near the bike store before your departure.
Peaks and Pods reserves the right to enter and inspect the pods at any time. If a pod is left in an unsatisfactory condition or deliberately damaged in any way, we reserve the right to charge costs to the payment method on booking.
Green Top pods have private external shower rooms and guests are expected to maintain them to the highest standard during their stay. Eco-friendly cleaning products will be available for guests to use before departure.
We are proud that much of our electricity is produced by a wind turbine, located behind the pod site, and by solar panels on our cowshed roof. On occasion, depending on the direction and power of the wind, a small level of mechanical noise from the wind turbine can be heard outside the pods (but not inside, due to double-glazing and insulation).
Be aware that at certain times of the year important jobs need to be carried out on the farm, such as slurry spreading and harvesting silage. These are vital to our working farm but sometimes cause smells and some noise (but are quite fun to watch!). In the summer months our cows graze on the field adjoining the pod site during the day and are brought in to be milked in the late afternoon – usually by quad bike. Cows can be quite inquisitive and might pop their heads over the fence to say hello!
As a working dairy farm, there is often farm activity nearby and complete silence cannot be guaranteed!
Campfires and guests’ own barbecues are not permitted on site; only in the designated fire bowls.
Fuel for our fire pits and barbecues must be bought from Peaks and Pods – guests’ own wood or charcoal is not permitted. The fire bowl supplied may only be used in the designated areas for safety reasons.
There is a designated parking area next to the pod site, a short walking distance through a pedestrian gate to the pods. Guests may use our trolley to help transport their belongings. Only one vehicle per pod, except by prior arrangement. Note – Corn Bents has its own designated parking space and pedestrian gate for ease of access.
There is absolutely no smoking (including e-cigarettes) permitted either in the pods, on your pod patio. There is an ashtray on the outside of the social space at The Hub and one mounted near the pedestrian gate. Please ensure you put all cigarette ends in the ashtrays provided. Do not leave cigarette ends on your patio or on the decking.
Whilst we love dogs and have our own, unfortunately we cannot accept dogs due to the close proximity of cows and sheep to the pod site, and due to the nature of our working dairy farm.
We do not accept stag or hens parties; but should you wish to book for a special occasion please let us know when you book.
The whole site may be hired out by family groups for special get-togethers. Please enquire by phone or email for availability.
Guests self check-in at Peaks and Pods. There’s a key safe at each pod and you’ll be sent the code a few days before arrival to let yourself in.
Check-in is from 3pm. We ask that guests don’t arrive early so we have time to prepare. We are unable to accept check-ins after 10pm.
We work on the farm for most of the day and are present on the pod site several times a day. If you need anything text or call 07724 940709 and we can be with you in a few minutes.
Check out is up to 10.30am. Leave your keys in the key safe outside your pod. Late checkout may incur additional charges if not arranged in advance.
We expect all our guests to respect and look after the site and the pod in which you are staying. We also require you to respect your fellow guests and keep noise levels to a minimum after 10pm. We have a noise curfew between 10pm and 7am.
Parents are responsible for their children, and children must be supervised at all times.
Our pods are sited in a quiet field but on a working dairy farm and there may be tractors moving on the main farm track at any time. There are designated areas for children to play, but access to the main farm and buildings is not permitted due to safety risks. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules.
Some of our dry stone walls are very old and it is important that we do everything we can to protect them. Please do not climb them, or allow children to play on them. The new dry stone walls around the pods also traditionally made from unsecured stones and must not be climbed or played on. Don’t let children near the edge of the walls next to the pod areas.
Extra visitors who are not staying on-site are not permitted to visit Peaks and Pods. This is to safeguard the comfort and security of all our guests.
To look after our pods we do not allow guests to wear shoes inside.
No cooking or fires are permitted on the wooden decked area.
Guests may not use their own fuel for the fire pit, the barbecue or pizza oven. Fuel must be bought on-site.
No smoking inside the pods or on the patio. Use the designated ashtrays near The Hub.
Guests using the hot tubs must read the detailed instructions in the Welcome Pack in your pod. You will also receive an email giving you specific hot tub instructions before your arrival.
The lid must ALWAYS be kept on the hot tub when not in use for safety reasons.
Children under the age of six are not permitted to use the hot tub as they may be susceptible to overheating. Also, hot tubs become unsanitary when accidents happen. Children aged over six should only be allowed in the hot tub if they can stand on the bottom and their head is fully out of the water. Children who are big enough to be in a hot tub should not use it for more than five minutes at a time due to the temperature of the water. Responsible adult supervision is key to safety and there should always be an adult designated to maintain constant visual contact with children whenever they are near, or could get near, any hot tub.
Do not use any charcoal in the hot tub stove, as it may damage the stove. Do not pour oil, soap or any other product into the water.
Damage caused to the hot tub, hot tub stove or hot tub cover may be charged to the guest that booked the pod. Any damage must be reported to the owners.
If you have a problem with your accommodation during your stay please advise us as we would like the opportunity to resolve it as soon as possible. Please let us know of any damage, breakages or maintenance issues that you come across.
We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond. We will try to resolve any issues as soon as possible.
We accept no responsibility for any loss or damage that may occur to your car or associated property whilst on Peaks and Pods site, except where such loss or damage has arisen as a result of our negligence or a breach of our duty to you.
Guests agree to inform the owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. Charges for damaged or missing items may be made to the payment card used at the time of booking.
Guests will find an inventory in their pod when they arrive. The inventory lists the items in each pod and the cost to replace missing, broken, damaged or melted items. Items not paid for before guests’ departure will be charged, without prior notice, to the card used at the time of booking.
If you have any other queries regarding your stay please contact Peaks and Pods directly on Tel: 07724 940709 or email: firstname.lastname@example.org