Updated 04/01/2020

From January 4th, all of England will be in a national lockdown. Very sadly, this means that we won’t be welcoming any guests until at least the middle of February.

Over the next few days, we’ll be contacting all guests due to arrive within the next six weeks by email. If you haven’t seen a message by Thursday January 7th, please check your spam folder.

We are still taking bookings from March 1st onwards. All new bookings are now made with our ‘Coronavirus Booking Guarantee‘, which guarantees that guests have the flexibility to move their holiday dates if restrictions mean that their stay cannot go ahead. No refunds will be offered.

What will it be like when Peaks and Pods can reopen?

Our five pods are self-contained and situated on a rural farm with plenty of outside space and fresh air. The safety of our guests and our staff is our number one priority and we’ve fine tuned all our procedures. Changes include enhanced cleaning of the pods and the shared areas, detailed staff training and social distancing measures.

In 2020, we were awarded Visit Britain’s ‘We’re Good to Go’ industry standard, which means that we can demonstrate that we are adhering to the Government and public health guidance. We also carried out a risk assessment and put detailed cleaning checklists in place. This will be reviewed again before we reopen.

Rule of six – We are no longer able to take bookings for more than one pod if six or more friends or family members will be staying at the same time. This also applies to bookings made separately but by friends or family who total more than six (including children). Please contact us by email if you think these rules might affect your booking.

Group bookings – We are not taking any group bookings for 2020 or 2021.

QR Code – We display a QR code in each pod and ask guests to scan it with their NHS COVID-19 App on arrival. We’re required by law to display the QR code and to ask guests to check in this way to help trace and stop the spread of Coronavirus.

Rules are changing regularly (and quickly) and we are keeping up to date with developments. Please get in touch via email – hello@peaksandpods.co.uk – if you have any questions or need to get in touch about your booking. We’re dealing with lots of enquiries at the moment, so please be patient and know that we’ll get back to you as soon as we can.

We are dealing with all enquiries via email only at the moment – hello@peaksandpods.co.uk.

We thank you for your patience, support and understanding at this challenging time.

Take care and stay safe.

Warm regards,

Joanne and John

All new bookings at Peaks and Pods (from 28/12/2020) are made under the ‘Coronavirus Booking Guarantee‘.

Guests need to commit to the guarantee when they book. It sets out clear terms:

  • A low deposit of 30% to secure the booking
  • The balance payment will not be due until 30 days before the start of your holiday
  • Complete flexibility to move bookings over the next 12 months in the event of coronavirus restrictions
  • Due to low deposit and late balance payment, no refunds offered

The guarantee is aimed to give guests confidence to book and know that they can rearrange their dates if coronavirus restrictions mean that their stay cannot go ahead when originally planned.

If your stay is unable to go ahead, we’ll send you a rebooking link to choose your new dates.

If your booking can’t go ahead because of a national lockdown or restrictions, we will send you an email and a link to our booking amendment form.

Please check your spam folder if you don’t see an email with a few days of a lockdown being announced.

You’ll receive an email reminder a few days before the balance of your stay is due. Any outstanding balance needs to be paid by the date given.

You may be concerned that your stay may not be able to go ahead due to Coronavirus restrictions, but be reassured you that neither your holiday or your money will be lost.

If the start of your stay is more than six weeks away and you’d like to move the dates of your stay now, please get in touch by email. We’ll send you a simple rebooking link. This means that you won’t need to pay the remaining balance until nearer the time of your new dates.

If you’d prefer to wait and see, the outstanding balance must be paid by the due date. If, at a later date, your stay can’t go ahead due to Coronavirus restrictions, we’ll contact you by email with the options open to you.

Important: If a balance remains unpaid after the due date, the booking may be cancelled and the deposit forfeited. 

You will be unable to stay at Peaks and Pods if you or a travelling companion are diagnosed with Coronavirus, or if you’re required to isolate by NHS Test & Trace.

If you need to cancel your booking for any of the reasons above, please email hello@peaksandpods.co.uk.

We are not taking any whole-site bookings for 2021 or 2022. Covid-19 rules are constantly changing and we have decided that it is in everyone’s best interests if we suspend taking all group bookings.

We will contact guests with pre-existing whole-site bookings nearer the time of their stay if Covid-19 rules are in place that restrict groups of people from gathering.

Covid-19 rules that came into force on 14/09/2020 restrict the number of people to six who can gather either indoors or outdoors. It is currently NOT possible for friends or families to book pods separately for the same time if more than six people will be together.

We will cancel bookings made together for the same dates whilst these Covid-19 rules are in place.

If you’ve already made a booking for more than six people, and you don’t think you can lawfully travel, please email us at hello@peaksandpods.co.uk.

Social distancing is achievable at Peaks and Pods, as each pod occupies its own private space with little need to mix with other guests or staff.

  • Peaks and Pods is in a rural location, five miles from the nearest town. Social distancing is well respected in local shops and supermarkets.
  • We operate a self check-in and self check-out system, so arriving and leaving can be done with ease.
  • Shared spaces, including the hand washing area at The Hub, the Bike Store, Little Laundry and The Hub seating area are sanitised regularly and have hand sanitising points. Social distancing guidance is in place.
  • The Hub is essentially a covered, outdoor space, so plenty of fresh air.
  • Note: The Gold Top pods have hot tubs on their patios and the water must be tested twice a day. This requires the owners/staff to have access to the tubs.

We have implemented clean strict procedures since reopening on July 6th. We will continue to update and refine our procedures, following Government safety advice and industry guidelines.

Steps include:

  • Opening windows and doors to allow fresh air to circulate during pod cleaning.
  • Cleaning and disinfecting all surfaces that guests may have come into contact with (inc door handles, plugs, light switches etc.).
  • Using disposable cloths and washing microfibre cloths on a hot, sanitising cycle.
  • Using professional-grade disinfecting fluid (to meet British Standard EN 1276).
  • Disinfecting bed linen, towels, throws and cushion covers.
  • Steam cleaning upholstery – sofas, curtains and mattresses.
  • Steam cleaning hard floors, carpet tiles and rugs.
  • Wearing protective equipment during cleaning.
  • Making sure our staff don’t have any symptoms of Covid-19.

We have enlisted extra staff to make sure that all this is possible, and we’ve also changed the check-in time to 4pm and the check-out time up to 10am. This is to give us enough time to make sure that all the pods and facilities at The Hub are properly sanitised.

Please contact us via email at hello@peaksandpods.co.uk and we’ll get back to you as soon as possible.

We aren’t taking phone calls at the moment, as we need to keep track of all of the changes to bookings via email.

Guests should not arrive if they have a temperature, feel unwell or display any symptoms of Covid-19.

To check symptoms, visit: nhs.uk/conditions/coronavirus-covid-19/check-if-you-have-coronavirus-symptoms/.

If a guest displays signs of the Covid-19 virus while staying at Peaks and Pods, they should self-isolate immediately to reduce risk of assessment. Guests should inform us and then return home, if they reasonably can. You’ll find more information about this in your pod.

Contact us via email at hello@peaksandpods.co.uk.

BISHTA – The British and Irish Spa and Hot Tub Association – say there is no evidence that hot tub water would be unsafe to bathe in, especially when it is properly sanitised and at the correct pH value.

They recommend that bathers only share the hot tub with people from their own household, and no one should use the hot tub if they are feeling unwell.

Surfaces, such as the hot tub shell, lid and steps, are routinely cleaned between guests with a chlorine solution. We test hot tub water twice a day to make sure it is always correctly balanced.

BISHTA is aware of information from American colleagues ‘that the Coronavirus would be deactivated in properly sanitised water, at the correct pH value’.

BISHTA recommendations:

Use the toilet and have a pre-bathing shower, to help to remove some of the possible pollutants on your body, allowing the hot tub disinfectant to concentrate on killing the bacteria and deactivating any viruses that may be present.

Using your own personal towels and then having them laundered at 60oC will help to minimise the risk of spreading any virus. When finishing your hot tub immersion, it is important to shower again.

Check the GOV.UK website for the most up to date information – gov.uk/coronavirus.