We were delighted to reopen Peaks and Pods on Monday April 12th after closing due to the lockdown in the New Year.
We are now welcoming guests whose original dates were rearranged due to restrictions, as well as guests who have booked with confidence under our ‘Coronavirus Booking Guarantee‘. This guarantees that guests have the flexibility to move their holiday dates if restrictions mean that their stay cannot go ahead. No refunds will be offered. (See Q&As below.)
Group bookings: Covid rules and restrictions have changed regularly and with little warning over the past year. For this reason, we will still not be taking bookings for more than two pods, or any group bookings, for the foreseeable future. We won’t change this policy until the virus is well and truly behind us, as these changes have been really difficult to manage and caused great disappointment for guests. Any bookings made for more than two pods on the same date – even when made separately – will be cancelled and a fee charged. (See Booking Limits in Ts & Cs.) This limit will be in place until further notice.
Reopening with confidence
Our five pods are self-contained and situated on a rural farm with plenty of outside space and fresh air. The safety of our guests and our staff is our number one priority and we’ve fine tuned all our procedures. Changes include enhanced cleaning of the pods and the shared areas, detailed staff training and social distancing measures.
In 2020, we were awarded Visit Britain’s ‘We’re Good to Go’ industry standard, which means that we can demonstrate that we are adhering to the Government and public health guidance. We also carried out a risk assessment and put detailed cleaning checklists in place.
QR Code – We display a QR code in each pod and ask guests to scan it with their NHS COVID-19 App on arrival. We’re required by law to display the QR code and to ask guests to check in this way to help trace and stop the spread of Coronavirus.
Please get in touch via email – firstname.lastname@example.org – if you have any questions, or need to get in touch about your booking.
Joanne and John