FAQs2019-02-19T12:51:35+00:00

FAQs

Do you offer refunds for cancellations?2022-01-05T20:03:21+00:00

If a guest cancels more than 30 days before the start of their stay, the deposit (or 30% of the stay if paid in full) will not be refunded.

Guests who cancel within 30 days of the start of the stay will not receive any refund or be able to change holiday dates.

Gift vouchers and stays booked with a gift voucher are non-refundable.

We do not offer refunds or move dates for no-shows.

Please email hello@peaksandpods.co.uk if you need to get in touch.

Travel Insurance

We strongly recommend that guests take out UK Holiday Insurance to cover them in the event that they need to cancel or cut short their stay due to illness or other reasons.

‘Staycation’ policies include:

Search for other UK travel insurance policies on moneysupermarket.com/travel-insurance/ or comparethemarket.com/travel-insurance.

Can I amend my booking?2022-04-26T13:27:39+01:00

Booking dates may be amended up to 30 days before the start of your stay.

We will not move booking dates, or change pods, within 30 days of the start of your stay.

Email hello@peaksandpods.co.uk to request alternative dates your arrival date is more than 30 days away.

Do you offer one-night stays?2022-04-26T13:31:05+01:00

No, we don’t ever offer one-night stays.

  • Weekends stays are three nights – Check in Friday and check out by Monday.
  • Midweek stays are a two night minimum – arrive Monday or Wednesday.

School Summer Holidays:

  • Midweek stays are a minimum of four nights, arriving Monday.
  • Summer holidays 2022 – July 22nd to September 5th
Do you take dogs?2020-02-02T13:30:48+00:00

Unfortunately, although we love dogs and have our own, we cannot accept dogs due to the close proximity of the livestock on our dairy farm (and chickens on the site!).

What time can I check in?2022-04-26T13:47:25+01:00

Check-in is from 4pm. We ask that guests do not arrive any earlier to give us time to prepare. (You may find that the site gate is locked.)

You’ll find your key in a key safe at your pod, which means you can arrive at any time from 4pm.

We’ll email you a key safe code three days before you arrive. (If you don’t get the email, please check your junk folder or let us know.)

There’s an option to check in an hour early (from 3pm onwards), if organised in advance. Add early arrival as an extra for £10 at the time of booking. (It is not possible to arrive at 3pm if the extra is not pre-selected.)

What time do we need to leave our pod?2022-02-14T19:18:59+00:00

We ask that you depart by 10am, so that we have time to prepare the pods for the next arrivals. 

Just pop the key back into your key safe before you leave.

There’s an option to check out an hour later (up to 11am). Add it as an extra for £10 if you’d like to leave late. This must be selected at the time of booking.

Can I check-in early or check out late?2022-04-26T13:32:27+01:00

You can opt to check-in an hour earlier (from 3pm), or check-out an hour later (up to 11am) for an extra £10. This must be selected from the extras list at the time of booking and paid in advance.

Important notes:

If you add the early arrival extra, the water in your hot tub may not be up to full temperature at the time you arrive.

If you add the late departure, you won’t be able to use the hot tub after 10am. We need to empty the water at 10am to give us time to changeover and reheat.

 

Can I charge my electric car?2022-04-26T13:34:25+01:00

We don’t have an electric car charging point yet, but guests with electric cars are able to charge from a 3-pin plug at The Hub if organised in advance.

There’s a £6 per night charge for recharging (payable in advance). This must be selected as an extra in advance of your stay.

Can I secure my booking with a deposit?2022-04-26T13:49:16+01:00

Secure your booking with a 30% non-refundable deposit if your stay is more than 30 days away. The remaining balance must be paid in full 30 days before the start of your stay. You’ll receive a reminder by email a few days before your balance is due.

Opt to pay the full balance up front if you’d prefer, or if you’re paying for your stay using a gift voucher.

For stays less than 30 days away, or if using a gift voucher, full payment is required at the time of booking.

How do I pay online?2021-10-31T20:45:40+00:00

Payments are made through our secure payment providers Stripe.

Payments can be made with most major debit and credit cards and you can also use Apple Pay.

How can I add extras after I’ve already booked?2022-01-05T19:31:43+00:00

It’s no problem to add extras after you’ve booked. Pick the extras that you’d like from the ‘Extras’ tab on the menu bar and email hello@peaksandpods.co.uk to let us know what you’d like to add.

We’ll email back to you to confirm that the extra/s are available and will add them to your booking. We’ll then send a link via email for you to make the additional payment.

Please note that we don’t offer the Pure Luxury Package during the Easter or summer school holidays.

Do we have to clean our pod before we leave?2022-04-26T13:35:39+01:00

We take great pride in our pods and we ask that guests leave their pod clean and tidy. Before leaving, we expect guests to:

  • Empty the bins in the kitchen, bathroom and outdoor recycling box and take them to the bin area at the top of the car park.
  • Wash, dry and put away dishes, utensils and pans.
  • Wipe down the sink, hob, microwave and worktops.
  • Empty the fridge (and freezer box) and wipe inside.
  • Put used towels inside the shower.

We supply everything you need to keep your pod clean during your stay. In the kitchen you’ll find washing-up liquid, washing-up brush, microfibre cloth, scourer, all-purpose spray, dustpan and brush.

In your shower room cupboard you’ll find a range of products including bathroom spray, toilet cleaner, squeegee and a cloth to keep your shower room clean during your stay.

There’s an electric sweeper and long sweeping brush in the Little Laundry at The Hub.

We will change the bed/s and we will empty ash from your fire pit/barbecue.

There is a charge of £40 for pods found to be in an unclean or untidy condition, or if we find that guests have smoked in the pods.

Do I need to pay a security deposit?2022-02-14T18:53:34+00:00

Bookings made from 14.02.2022:

A security deposit of £100 is required before guests check in.

  • Guests will be sent a email seven days before arrival to confirm card details.
  • The £100 security deposit will be reserved at 6am on the morning of arrival.
  • The security deposit will be refunded within two days of departure if there are no damages, losses or additional cleaning required.
  • Any costs to repair or replace damaged or missing items will be taken from the security deposit.
  • Guests should take extra care not to damage hot tubs and hot tub lids.
  • A cleaning charge of £40 will be taken from the security deposit for any pod is found to be unclean or messy, or if we find that guests have smoked in a pod.
  • Each pod has an inventory for small breakages (eg glasses, plates, mugs etc). Breakages must be paid for in cash before departure. The cost of any unpaid items will be taken from the security deposit.

Guests should inform us of any damage.

A security deposit of £500 is required for whole site bookings.

Do you take group bookings?2022-04-27T10:11:03+01:00

Now Covid-19 restrictions have eased, we are now taking group bookings again.

Our booking system is set up to allow bookings of up to two pods together without prior arrangement. This can be done either by one person or by booking each pod separately.

To book three pods, or for whole-site bookings of five pods, the lead booker needs to get in touch directly via email to  hello@peaksandpods.co.uk. This pre-booking contact is essential. We can discuss your group’s needs and make sure that we’re the right place for you. Do not just book all five pods separately without contacting us first.

We do not take bookings for four pods together. This is for the comfort of both the guests in the one remaining pod and the guests in the larger group.

Unfortunately, we do not take hen parties or stag groups.

 

What’s inside the pods?2021-10-02T16:55:29+01:00

All our pods have their own kitchenette with microwave, hot running water and sink, fridge with icebox, two-ring hob, kettle, toaster and Tassimo coffee machine. We provide plates, bowls, mugs, glasses, cutlery, tin opener, peeler, scissors, bottle/wine opener, frying pan, saucepan with lid, microwave saucepan, jug, silicone spatulas, knives, chopping boards, wooden spoon, cooking tongs and a whisk.

There’s a starter pack of tea, coffee, Tassimo pods and sugar in each pod.

The pods have curtains and blackout blinds, wall heater, LED lighting inside and out, power and USB sockets, and free WiFi.

What is outside the pods?2022-04-26T13:51:54+01:00

All our pods have their own private, flagged outside space to the side of the pod, an outdoor dining table with four chairs, a small wooden decked area in front of the pod and twin boot storage on the deck.

The patios are covered with a bespoke wooden shelter with remote controlled festoon lights.

You’ll find a large, weather-proof box on your patio area. Firewood or charcoal should be stored in the special large metal-lidded box on your patio. (Boots can also be stored in here in very wet weather.)

There’s a fire bowl on each patio with a poker and grill. Wood and kindling for your first fire is included. It costs £10 for a trug refill. If you’d like to use your fire pit as a barbecue, add a £10 charcoal pack to your booking. Packs include barbecue tools and carefully chosen fuel and fire lighting equipment.

Note – Guests are not allowed to use their own wood, charcoal or fire-lighting equipment. Disposable barbecues are strictly not permitted.

What’s at the Gold Top Pods?2021-10-02T16:59:28+01:00

Our wonderful Gold Top Pods are packed with lots of features to make your stay thoroughly enjoyable – most importantly our lovely, private hot tubs. The pods include an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and bundle of towels (2x bath towels and 2x hand towels). 

There’s a double bed with pocket-sprung mattress and the bed made up ready for your arrival. There’s also a generous double sofa bed (with bedding stowed away under the arm when booked for more than two guests), folding wooden table and chairs.

Gold Top pods also have an outdoor swinging cocoon seat with cushions, sun umbrella and base.

You’ll also find a wall-mounted Smart TV in each pod, with access to Netflix. (Please note – the Wifi connection can be a little unpredictable.)

What’s at the Silver Top Pod?2022-04-26T13:53:19+01:00

Our super Silver Top Pod has loads of features to make your stay even more enjoyable, including an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and a towel bundle (2x bath towels and 2x hand towels).

There’s a double bed with pocket-sprung mattress, complete with luxury feather and down bedding made up for your arrival. There’s also a generous double sofa bed (with bedding stowed away under the arm when booked for more than two guests), folding wooden table and chairs.

You’ll also find a wall-mounted Smart TV in each pod, with access to Netflix. (Please note – the Wifi connection can be a little unpredictable.)

The Folds also has its own Weber charcoal barbecue in the large outdoor patio dining area.

What’s at the Green Top pods?2022-04-26T13:58:10+01:00

Our gorgeous Green Top pods both have their own private, covered hot tubs on the patio, complete with LED lights and jets.

The pods have a wooden double bed with pocket-sprung mattress, topped with designer bedding (Orla Kiely or Joules) ready for your arrival. There’s also a Yorkshire-made small double sofa bed with memory foam mattress, supplied with extra bedding for the sofa bed when booked for more than two guests (over the age of 2).

Guests in our Green Top pods have their own private shower rooms, each less than 20 steps away, with key code access. The shower rooms contain an enclosed shower, toilet, basin, mirror, shaving point, heated towel rail and towel bundle (2x bath towels and 2x hand towels). The shower rooms have electric showers, so unlimited hot water. They’re so close to the pods that you can happily nip there in your PJs!

Both pods have a wall-mounted Smart TV player with access to Netflix.

Can we have an extra bed in the pod?2020-10-19T15:16:07+01:00

Gold and Silver Top Pods sleep four comfortably on the double bed and generous double sofa bed.

Important note – It is not possible to fit either a cot or another bed into Gold and Silver Top pods when the sofa bed is pulled out.

Green Top Pods have a double bed and a small double (4ft wide) sofa bed. The small double bed is most suitable for two small children, rather than two adults.

Green Top pods have enough floor space to fit an inflatable ReadyBed (for age 18 months+), even when the sofa bed is in use. We have two sizes of ReadyBed available for hire.

Do the pods have TVs?2022-01-26T22:25:40+00:00

All of our pods have wall-mounted Smart TVs. We have a full TV licence and Netflix access.

(Please note – there may be occasions when we can’t connect to our rural Wifi.)

We offer free Wifi and USB plug sockets, so you can also watch TV from your devices.

What is the mobile signal like?2018-01-17T20:42:11+00:00

We usually have pretty excellent mobile signal from Peaks and Pods, so getting in touch with your nearest and dearest (or your boss!) shouldn’t be too hard.

Are flying insects a problem in the summer?2021-10-02T17:02:44+01:00

Pod doors are fitted with retractable fly screens that simply pull across and fasten with a magnet. This means that you can sit in your pod with the doors wide open and know that flies, wasps and midges can’t get in. We also provide swatters in summer and use wasp traps and fly tape at The Hub during the warmest months.

Is there a laundry?2021-09-30T18:10:53+01:00

There’s the Little Laundry at The Hub where guests can wash, dry and iron their clothes.

There’s a large washing machine, tumble dryer, drying rack, iron and ironing board. Detergent and conditioner is available.

The iron must be used in the Little Laundry only, not in the pods.

What should we do if we damage, break or lose something?2022-02-14T19:35:13+00:00

Guests will find an inventory when they arrive at their pod. Items that are missing, broken, damaged or melted during your stay must be paid for and the inventory gives the replacement cost of each item. Cash to replace items should be left in an envelope provided in the pod, or via Paypal to hello@peaksandpods.co.uk.

We will take the cost of the items from any security deposit (if applicable), or we will request payment for the cost of items not paid for (by sending a payment link).

Please let us know if anything more serious than inventory items are broken or damaged.

Guests should take extra care when using the hot tubs and hot tub lids, as a charge will be made for any damages.

Is there Wi-Fi on site?2018-12-17T14:59:58+00:00

There’s free WiFi to each pod and to The Hub. The WiFi password is displayed in each pod. (We’ll always do what we can to keep WiFi connected to Peaks and Pods, but there may be occasions when it doesn’t work.)

Where can we park?2018-01-17T20:46:48+00:00

Our car park area is next to the pod site, with access to the pods just a short walk through a pedestrian gate. Each pod has its own sign-posted parking space so you know just where to leave your car.

Corn Bents has its own pedestrian access and car parking space due to its position on site.

Can our friends come?2017-06-20T16:28:00+01:00

Unfortunately, we do not allow extra visitors on site – only our Peaks and Pods guests. It’s important for the comfort and security of all our guests.

Can I arrive on public transport?2021-05-23T19:30:29+01:00

Peaks and Pods isn’t easily accessible by public transport. We’re situated on a farm in a rural area, four miles from the nearest train station and 2.5 miles from the nearest bus stop. (Buses run very infrequently.)

The nearest train stations are Giggleswick (4 miles) and Settle (5 miles) and the nearest bus stops are in Rathmell and Tosside, each 2.5 miles away.

Guests can arrange transport to Peaks and Pods by contacting a private hire firm (also detailed in ‘Places to Go’) for the last few miles of their journey. Please note – the cost of a journey from Settle to Peaks and Pods can be very expensive – please check the cost before you book the service.

To find out more, Click the ‘Offsite Fun’ tab on our website, then ‘Places to Go‘.

Lots of guests come here to relax and don’t mind staying put, but please be aware that Peaks and Pods is five miles from the nearest town, and there is no public transport past the site. Guests coming without a car need to bring plenty of provisions for their stay.

Which pods have hot tubs?2022-04-26T14:01:08+01:00

Four of our pods have private hot tubs – Gold Top pods Holly Bush Hill and Corn Bents, and our Green Top pods Buckhaw Brow and Two Acre Bit.

The hot tubs are covered with a bespoke, wooden shelter with optional, remote-controlled festoon lighting.

For more hot tub information visit peaksandpods.co.uk/hot-tub-information.

 

Can we cook inside the pod?2020-10-19T15:23:14+01:00

The pods have a kitchenette with a small two-ring hob, which may be used for preparing light meals. Each pod also has a microwave. We provide one frying pan and one saucepan.

Next to your kitchen you’ll find a switch for an extractor fan to help you to get rid of nasty niffs.

 

Can we barbecue?2022-04-26T14:03:57+01:00

We have fire bowls on each patio that may be used with our £10 barbecue charcoal packs. The fire bowls have a barbecue grill and poker. Charcoal packs contain a box of matches, eco-friendly firelighters, kindling, quality charcoal and metal tongs.

Your own charcoal or disposable barbecues are strictly not permitted.

The Folds has its own Weber charcoal barbecue and there’s a large Weber charcoal barbecue for use at The Hub, if you’d prefer to cook there. (You just need to clean the grill and tools after use.)

We also have a wood-fired oven at The Hub that can be hired for £15. The cost includes fire lighting equipment, logs, a pizza paddle, oven mitt, pizza wheel and chopping board.

Guests love to cook pizzas in the oven, but it’s also great for other food too. (Bring your own metal trays though.) Select pizza oven hire as an extra when you book – we’ll send you an information email before you arrive.

Can we have a fire?2021-10-02T17:05:17+01:00

You’ll find a cast-iron fire bowl on your patio, complete with metal grill and poker. Wood, kindling, firelighters are matches for your first fire are included.

Your own firewood and fire-lighting equipment are strictly not permitted. (We carefully choose our fuel to burn and supply eco-friendly firelighters.)

Campfires on the grass or deck are not allowed.

What facilities are there for cyclists?2021-03-29T17:30:01+01:00

We’re close to Gisburn Forest and on the doorstep of lots of wonderful country rides so we offer facilities for cyclists, including secure cycle storage, bike wash and laundry. Repair stands are also available.

We have planned a range of rides from Peaks and Pods, each with a refreshment stop, suitable for all levels of ability. Email us for details.

Check out our ‘Geared up for Cycling’ page – peaksandpods.co.uk/geared-up-for-cycling.

What’s at The Hub?2022-04-26T14:08:41+01:00

The Hub is a unique sheltered area away from the pods where our stunning wood-fired pizza oven is situated, perfect for carefree days and evenings with superb views. There’s seating, tables and chairs and festoon lighting. There’s also a tractor-wheel fire pit with sleeper benches for nights together at The Hub. There are also coin-operated wall-mounted patio heaters and blankets to keep off the chill. 

It costs £15 per night to hire the wood-fired oven. The price includes fire lighting equipment, logs, heat proof mitts, a pizza paddle, pizza wheel and chopping board. Pre-book the pizza oven in advance and we’ll send you an information email.

There’s now also a large Weber charcoal barbecue at The Hub. This doesn’t need to be pre-booked – just use it with one of our £10 charcoal packs at any time. (You just need to clean the grill and tools after use.)

Visit our Hub page – peaksandpods.co.uk/the-hub/.

Does Peaks and Pods open all year?2021-03-29T17:33:12+01:00

We are open every month of the year, with a couple of few weeks off around Christmas. Our pods are designed for all weather conditions – they’re heated, insulated and very cosy, no matter what the weather.

Rarely, if wintry weather conditions are extreme, the water supply to some or all of the pods may freeze, despite precautions to prevent this. We will do our best to restore the water, but in extreme conditions we may need to cancel your stay. If we have to cancel, we will offer to refund your stay (or part of your stay), or give you the choice of an alternative date.

What do you do to reduce your carbon footprint?2018-07-03T11:30:00+01:00

Good question! There are many ways we try to be environmentally friendly, and we are constantly working towards being more sustainable. Importantly, we produce our own electricity with our 50kWh wind turbine and 30kWh solar panels, which provide electricity for both our dairy farm and Peaks and Pods. We use LED lighting, our outside lights are on sensors, and we encourage thoughtful waste recycling. We offer facilities to recharge both electric bikes and electric cars. We don’t use chemicals in our hot tubs and we only use eco-friendly cleaning products in all our pods and shower rooms. We hold Green Tourism’s Gold Award for our commitment to sustainability and responsible tourism.

Is there a noise restriction?2021-03-29T17:35:15+01:00

We ask that guests are respectful of other people on site and we ask noise is kept to a minimum after 10pm. We also ask that no music be played outside the pods at any time for the comfort of all our guests.

Can I book a taxi to Peaks and Pods?2021-05-12T19:39:14+01:00

There are a number of private hire companies that operate in the Settle/Rathmell area. Any journeys need to be arranged in advance by phoning ahead. You probably won’t be able to book them last minute.

Please note – the journey from Settle to Peaks and Pods can be expensive. Please check the cost before you book the service.

Austwick Taxis – 015242 51364

Settle Taxis – 01729 824824 or 822219

Stainforth Private Hire – 01729 824888 or 07855 824334

Bosh and Becks Private Hire – 07753 226132 (and via Facebook)

 

Can I smoke on site?2022-04-26T14:53:01+01:00

Smoking (including e-cigarettes) is strictly prohibited inside the pods and on your outside area.

There are two designated smoking spots on site.

  • An ashtray (a cow water bowl) is mounted to a wooden pillar near the fire pit at the sheltered area.
  • An ashtray (a cow bowl) is mounted on a gatepost near the pedestrian entrance, which is closer to the pods but is not sheltered.

Cigarette ends must be disposed of carefully and must NOT be left on your patio area or surrounding grass or gravel. Please respect our rules on this.

If we have to remove cigarette ends from in or around your pod, or if your pod smells of cigarette smoke when you leave, we will deduct a £40 cleaning fee from your security deposit.

Can we book the whole site?2022-04-26T14:11:35+01:00

We understand how wonderful it is to have a place to yourself and Peaks and Pods is the perfect destination for groups of families or friends. Please contact us directly before booking, either by email or phone, to discuss your group’s specific requirements. We’ll do our best to make it a perfect stay!

Please note that we don’t accept group bookings for four pods – it’s less relaxing for the group and also for the guests in the single pod.

Any more questions?

Send an email to hello@peaksandpods.co.uk and we’ll be happy to help.

Go to Top