FAQs2019-02-19T12:51:35+00:00

FAQs

How will coronavirus (COVID-19) affect my booking?2020-09-20T10:24:37+01:00

We have a page on our website that we keep up-to-date.

Find out more at peaksandpods.co.uk/bookings-and-stays-coronavirus-covid-19/.

You’ll also find the link on our homepage.

Do you offer refunds for cancellations?2021-03-29T17:07:49+01:00

Bookings made from 28/12/2020

We don’t offer any refunds for bookings made from 28/12/2020.

All bookings made from this date are made under the ‘Coronavirus Booking Guarantee‘ that guests must agree to before they book.

The guarantee means that guests will have the flexibility to rebook their stay on different dates in the event of coronavirus restrictions. No refunds will be made.

Bookings may be cancelled up to six weeks before the start of your stay. Your deposit is non-refundable, but we may refund your deposit (minus a £40 admin fee) if your stay is rebooked.

Bookings made from 01/04/2020 – 27/12/2020

If your stay can’t go ahead due to coronavirus restrictions, please email hello@peaksandpods.co.uk.

Bookings may be cancelled up to six weeks before the start of your stay. Your deposit is non-refundable, but we may refund your deposit (minus a £40 admin fee) if your stay is rebooked.

Bookings made before 01/04/2020

We don’t offer refunds for cancellations or no-shows.

Please email hello@peaksandpods.co.uk if you need to get in touch.

Travel Insurance

We strongly recommend that guests take out UK Holiday Insurance to cover them in the event that they need to cancel or cut short their stay due to illness or other reasons.

‘Staycation’ policies include:

Search for other UK travel insurance policies on moneysupermarket.com/travel-insurance/ or comparethemarket.com/travel-insurance.

Can I amend my booking?2021-03-08T19:47:47+00:00

Booking dates may be amended up to 30 days before the start of your stay. Email hello@peaksandpods.co.uk to request alternative dates or a rebooking link.

Booking dates may not be amended within 30 days of your stay.

To rebook your stay due to coronavirus restrictions, email hello@peaksandpods.co.uk.

Do you offer one-night stays?2021-05-02T21:44:25+01:00

No, we don’t ever offer one-night stays.

  • All weekends are three nights – Friday to Monday
  • Midweek arrival days term time – Mondays and Wednesdays, min two nights

Easter and Summer School Holidays 2022:

  • Midweek stays are a minimum of four nights, arriving Monday
  • Easter – April 1st to 25th
  • Summer – July 22nd to September 5th
Do you take dogs?2020-02-02T13:30:48+00:00

Unfortunately, although we love dogs and have our own, we cannot accept dogs due to the close proximity of the livestock on our dairy farm (and chickens on the site!).

What time can I check in?2020-09-20T10:29:08+01:00

Check-in is from 4pm. We ask that guests don’t arrive any earlier to give us time to prepare. Extra cleaning due to Covid-19 is very time consuming and we need to make sure that every pod is fully sanitised.

You’ll find your key in a key safe at your pod, which means you can arrive at any time. We’ll email you a key safe code three days before you arrive. (If you don’t get the email, please check your junk folder or let us know.)

What time do we need to leave our pod?2021-03-29T17:10:29+01:00

We ask that you depart by 10am, so that we have time to prepare the pods for the next arrivals. 

Just pop the key back into your key safe before you leave.

For our Green Top and Silver Top guests, there’s an option to check out an hour later (up to 11am). Add it as an extra for £10 if you’d like to leave late. This must be selected at the time of booking. (Not available over the Easter and school summer holidays.)

Unfortunately, late check-out isn’t available in our Gold Top or Green Top Plus pods due to the changeover time for the hot tubs.

Can I check-in early or check out late?2020-12-28T09:14:13+00:00

Note – Early check-ins and late check-outs are not currently available.

If you’re staying in a Green Top or Silver Top pod you can opt to check-in an hour earlier (from 3pm), or check-out an hour later (up to 11am) for an extra £10. This must be selected from the extras list at the time of booking.

We’re sorry, but early check-ins and late check-outs aren’t available in any of the pods during the Easter and school summer holidays.

Unfortunately, it’s not possible to add these extras to our hot tub pods, due to the changeover time needed for the hot tubs.

But wait! There’s the option to stay until 4pm on a Sunday afternoon – £20 for the Green Top pod, £25 for the Silver Top pod and £35 for Gold Top and Green Top Plus pods. This also needs to be selected as an extra during booking. (This isn’t available during the school summer holidays or bank holidays, as weekends are Friday to Monday.)

Can I charge my electric car?2021-05-12T19:49:14+01:00

We don’t have an electric car charging point yet, but guests with electric cars are able to charge them from a 3-pin plug at The Hub.

There’s a £10 charge for recharging (payable on site). This must be selected as an extra in advance of your stay.

Can I secure my booking with a deposit?2021-03-29T17:12:23+01:00

Secure your booking with a 30% non-refundable deposit if your stay is more than 30 days away. The remaining balance must be paid in full 30 days before the start of your stay. You’ll receive a reminder by email a few days before your balance is due.

Opt to pay the full balance up front if you’d prefer, or if you’re paying for your stay using a gift voucher.

For stays less than 30 days away, or if using a gift voucher, full payment is required at the time of booking.

 

How do I pay online?2020-08-12T16:56:56+01:00

Payments are made through our secure payment providers Stripe. Payments can be made with most major debit and credit cards – Visa, Mastercard, American Express, and you can also use Apple Pay.

How can I add extras after I’ve already booked?2020-08-12T17:04:57+01:00

It’s no problem to add extras after you’ve booked. Pick the extras that you’d like from the ‘Extras’ tab on the menu bar and email hello@peaksandpods.co.uk to let us know what you’d like to add.

We’ll email back to you to confirm that the extra/s are available and will add them to your booking. We’ll then send a link via email for you to make the additional payment.

Do we have to clean our pod before we leave?2021-03-29T17:13:43+01:00

We ask that guests leave their pod as clean and tidy as they find them. We supply everything you need to keep your pod clean during your stay. In the kitchen you’ll find washing-up liquid, sponge, microfibre cloth, washing-up brush, all-purpose spray and a dustpan and brush.

In your bathroom cupboard you’ll find a range of products including bathroom spray, toilet cleaner and a cloth. We also keep an electric sweeper and long sweeping brush in the Little Laundry for clean-ups. We ask that guests empty their rubbish into the large bins at The Hub, wash-up and put away dishes, wipe down their sinks and leave their pods in good order.

We ask guests to clean their pods before they leave as it is respectful and helps us to keep them in tip-top condition. We may make a charge of £15 without prior notification for pods left in an unclean state.

Do I need to pay a security deposit?2019-11-18T19:56:13+00:00

We only take a security deposit for pods booked as part of a whole site or a group booking. Contact us directly for more information.

The security deposit is authorised on the booking card at midnight on the day of arrival and funds will be ‘reserved’ on the card. It will be fully refunded at the end of your stay if there are no damages, breakages or additional cleaning required.

In all pods we expect guests to leave pods and shower rooms as clean and tidy as you found them. You’ll find cleaning products to enable you to leave your pod in great condition. Please note – a charge may be made for pods found to be unclean. We leave an inventory in each pod and breakages from your kitchenette (glasses, plates, mugs etc) must be paid for by leaving cash in the envelope in your Welcome Folder. Please let us know if you damage anything more serious.

 

Do you take group bookings?2021-05-23T19:23:33+01:00

We are currently not taking any group or whole-site bookings for 2021 or 2022 due to the impact of Covid-19 restrictions.

Unfortunately, the affects of restrictions and lockdowns since March 2020 mean that we are unable to take group bookings for the foreseeable future.

We are now only taking bookings of up to two pods together (even if different families are staying in separate pods).

Bookings for more than two pods will be cancelled and a fee charged. (See Booking Limits.) Click here for more information about Coronavirus and bookings.

 

What’s inside the pods?2021-05-23T19:32:44+01:00

All our pods have their own kitchenette with microwave, hot running water and sink, fridge with icebox, two-ring hob, kettle, toaster and Tassimo coffee machine. We provide plates, bowls, mugs, glasses, cutlery, tin opener, peeler, scissors, bottle/wine opener, frying pan, saucepan with lid, microwave saucepan, jug, silicone spatulas, knives, chopping boards, wooden spoon, cooking tongs and a whisk.

There’s a starter pack of tea, coffee, Tassimo pods and sugar in each pod.

The pods have curtains and blackout blinds, fly screen door, wall heater, LED lighting inside and out, power and USB sockets, and free WiFi.

What is outside the pods?2021-03-29T17:18:15+01:00

All our pods have their own private, flagged outside space to the side of the pod, an outdoor dining table with four chairs, a small wooden decked area in front of the pod and twin boot storage on the deck.

You’ll also find a couple of extra foldaway deck chairs for you to use on the deck stored in a large weather-proof box on your patio area. Firewood or charcoal should be stored in the special large metal-lidded box on your patio. (Boots can also be stored in here in very wet weather.)

There’s a fire bowl on each patio with a poker and grill. Wood and kindling for your first fire is included. It costs £10 for a trug refill. If you’d like to use your fire pit as a barbecue, we sell complete packs onsite for £10 (including tools) and only use carefully chosen fuel and fire lighting equipment.

Note – Guests are not allowed to use their own wood, charcoal or fire-lighting equipment.

What’s at the Gold Top Pods?2021-05-23T19:33:31+01:00

Our wonderful Gold Top Pods are packed with lots of features to make your stay thoroughly enjoyable – most importantly our lovely, private hot tubs. The pods include an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and bundle of towels (2x bath towels and 2x hand towels). 

There’s a double bed with pocket-sprung mattress and the bed made up ready for your arrival. There’s also a generous double sofa bed (with bedding stowed away under the arm when booked for more than two guests), folding wooden table and chairs.

Gold Top pods also have an outdoor swinging cocoon seat with cushions, sun umbrella and base.

You’ll also find a wall-mounted Smart TV in each pod, with access to Netflix.

What’s at the Silver Top Pod?2021-05-23T19:33:55+01:00

Our super Silver Top Pod has loads of features to make your stay even more enjoyable, including an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and a towel bundle (2x bath towels and 2x hand towels).

There’s a double bed with pocket-sprung mattress, complete with luxury feather and down bedding made up for your arrival. There’s also a generous double sofa bed (with bedding stowed away under the arm when booked for more than two guests), folding wooden table and chairs.

You’ll also find a wall-mounted Smart TV in each pod, with access to Netflix.

What’s at the Green Top and Green Top Plus pods?2021-05-23T19:31:53+01:00

Our gorgeous Green Top and Green Top Plus pods include a wooden double bed with pocket-sprung mattress, topped with designer bedding (Orla Kiely or Joules) ready for your arrival.

There’s also a Yorkshire-made small double sofa bed with memory foam mattress, supplied with extra bedding for the sofa bed when booked for more than two guests.

Guests in our Green Top and Green Top Plus pods have their own private shower rooms, each less than 20 steps away, with key code access. The shower rooms contain an enclosed shower, toilet, basin, mirror, shaving point, heated towel rail and towel bundle (2x bath towels and 2x hand towels). The shower rooms have electric showers, so unlimited hot water. They’re so close to the pods that you can happily nip there in your PJs!

Both pods have a wall-mounted Smart TV/DVD player, with access to Netflix.

Our Green Top Plus pod has its own private hot tub on the patio, with LED lights and jets.

Can we have an extra bed in the pod?2020-10-19T15:16:07+01:00

Gold and Silver Top Pods sleep four comfortably on the double bed and generous double sofa bed.

Important note – It is not possible to fit either a cot or another bed into Gold and Silver Top pods when the sofa bed is pulled out.

Green Top Pods have a double bed and a small double (4ft wide) sofa bed. The small double bed is most suitable for two small children, rather than two adults.

Green Top pods have enough floor space to fit an inflatable ReadyBed (for age 18 months+), even when the sofa bed is in use. We have two sizes of ReadyBed available for hire.

Do the pods have TVs?2021-05-23T19:35:52+01:00

All of our pods have wall-mounted Smart TVs. We have a full TV licence and Netflix access.

(Please note – the TVs don’t always connect happily to our rural Wifi, so Smart TV access can sometimes be limited.)

We offer free Wifi and USB plug sockets, so you can also watch TV from your devices.

What is the mobile signal like?2018-01-17T20:42:11+00:00

We usually have pretty excellent mobile signal from Peaks and Pods, so getting in touch with your nearest and dearest (or your boss!) shouldn’t be too hard.

Are flying insects a problem in the summer?2019-08-28T22:14:03+01:00

All of our pod doors are fitted with retractable fly screens that simply pull across and fasten with a magnet. This means that you can sit in your pod with the doors wide open and know that flies, wasps and midges can’t get in. We also provide swatters in summer and use wasp traps and fly tape at The Hub during the warmest months.

Is there a laundry?2021-03-29T17:24:21+01:00

There’s the Little Laundry at The Hub where guests can wash, dry and iron their clothes.

The large washing machine costs £2 to run a full cycle (including detergent and conditioner), and the tumble dryer costs £1 for every half hour. The coin machine only takes £1 coins.

The iron must be used in the Little Laundry only, not in the pods.

What should we do if we lose, break or damage something?2019-09-29T13:42:56+01:00

Guests will find an inventory when they arrive at their pod. Items that are missing, broken, damaged or melted during your stay must be paid for and the inventory gives the replacement cost of each item. Cash to replace items should be left in an envelope provided in the pod, or via Paypal to hello@peaksandpods.co.uk. We will make a charge to the booking card for all items not paid for, without giving prior notice.

Please let us know if anything more serious than inventory items are broken or damaged.

Is there Wi-Fi on site?2018-12-17T14:59:58+00:00

There’s free WiFi to each pod and to The Hub. The WiFi password is displayed in each pod. (We’ll always do what we can to keep WiFi connected to Peaks and Pods, but there may be occasions when it doesn’t work.)

Where can we park?2018-01-17T20:46:48+00:00

Our car park area is next to the pod site, with access to the pods just a short walk through a pedestrian gate. Each pod has its own sign-posted parking space so you know just where to leave your car.

Corn Bents has its own pedestrian access and car parking space due to its position on site.

Can our friends come?2017-06-20T16:28:00+01:00

Unfortunately, we do not allow extra visitors on site – only our Peaks and Pods guests. It’s important for the comfort and security of all our guests.

Can I arrive on public transport?2021-05-23T19:30:29+01:00

Peaks and Pods isn’t easily accessible by public transport. We’re situated on a farm in a rural area, four miles from the nearest train station and 2.5 miles from the nearest bus stop. (Buses run very infrequently.)

The nearest train stations are Giggleswick (4 miles) and Settle (5 miles) and the nearest bus stops are in Rathmell and Tosside, each 2.5 miles away.

Guests can arrange transport to Peaks and Pods by contacting a private hire firm (also detailed in ‘Places to Go’) for the last few miles of their journey. Please note – the cost of a journey from Settle to Peaks and Pods can be very expensive – please check the cost before you book the service.

To find out more, Click the ‘Offsite Fun’ tab on our website, then ‘Places to Go‘.

Lots of guests come here to relax and don’t mind staying put, but please be aware that Peaks and Pods is five miles from the nearest town, and there is no public transport past the site. Guests coming without a car need to bring plenty of provisions for their stay.

Which pods have hot tubs?2021-04-05T14:36:04+01:00

Three of our pods have private hot tubs – Gold Top pods Holly Bush Hill and Corn Bents, and our Green Top Plus pod Buckhaw Brow. (New for 2021!)

Hot tubs are now covered with a bespoke, wooden shelter with optional festoon lighting.

The tubs are freshly filled for all new arrivals. For more hot tub information visit peaksandpods.co.uk/hot-tub-information.

 

Can we cook inside the pod?2020-10-19T15:23:14+01:00

The pods have a kitchenette with a small two-ring hob, which may be used for preparing light meals. Each pod also has a microwave. We provide one frying pan and one saucepan.

Next to your kitchen you’ll find a switch for an extractor fan to help you to get rid of nasty niffs.

 

Can we barbecue?2021-05-12T17:20:45+01:00

We have fire bowls on each patio that may be used with our £10 barbecue charcoal packs. The fire bowls have a barbecue grill and poker. Charcoal packs contain a box of matches, eco-friendly firelighters, kindling, quality charcoal and metal tongs. They can be bought from the display rack at The Hub at any time.

Your own charcoal or disposable barbecues are strictly not permitted.

We also have a wood-fired oven at The Hub that can be hired for £15. The cost includes fire lighting equipment, logs, a pizza paddle, oven mitt, pizza wheel and chopping board. Guests love to cook pizzas in the oven, but it’s also great for other food too. (Bring your own metal trays though.) The oven can either be hired in advance or on arrival, if it’s not already booked.

Can we have a fire?2020-07-22T15:43:14+01:00

You’ll find a cast-iron fire bowl on your patio, complete with metal grill and poker. Wood and kindling for your first fire is included. Trug refills cost £10.

Your own firewood and fire-lighting equipment are strictly not permitted. (We carefully choose our fuel to burn and supply eco-friendly firelighters.)

Campfires on the grass or deck are not allowed.

What facilities are there for cyclists?2021-03-29T17:30:01+01:00

We’re close to Gisburn Forest and on the doorstep of lots of wonderful country rides so we offer facilities for cyclists, including secure cycle storage, bike wash and laundry. Repair stands are also available.

We have planned a range of rides from Peaks and Pods, each with a refreshment stop, suitable for all levels of ability. Email us for details.

Check out our ‘Geared up for Cycling’ page – peaksandpods.co.uk/geared-up-for-cycling.

What’s at The Hub?2021-05-12T17:22:23+01:00

The Hub is a sheltered area away from the pods where our stunning wood-fired pizza oven is situated, perfect for carefree days and evenings with superb views. There’s seating, tables and chairs and festoon lighting. There’s also the option of a tractor-wheel fire pit with sleeper benches for nights together at The Hub. There are also coin-operated wall-mounted patio heaters and blankets to keep off the chill. 

It costs £15 per night to hire the wood-fired oven. That includes fire lighting equipment, logs, heat proof mitts, a pizza paddle, pizza wheel and chopping board. The oven can either be hired in advance or on arrival, if it’s not already booked.

Does Peaks and Pods open all year?2021-03-29T17:33:12+01:00

We are open every month of the year, with a couple of few weeks off around Christmas. Our pods are designed for all weather conditions – they’re heated, insulated and very cosy, no matter what the weather.

Rarely, if wintry weather conditions are extreme, the water supply to some or all of the pods may freeze, despite precautions to prevent this. We will do our best to restore the water, but in extreme conditions we may need to cancel your stay. If we have to cancel, we will offer to refund your stay (or part of your stay), or give you the choice of an alternative date.

What do you do to reduce your carbon footprint?2018-07-03T11:30:00+01:00

Good question! There are many ways we try to be environmentally friendly, and we are constantly working towards being more sustainable. Importantly, we produce our own electricity with our 50kWh wind turbine and 30kWh solar panels, which provide electricity for both our dairy farm and Peaks and Pods. We use LED lighting, our outside lights are on sensors, and we encourage thoughtful waste recycling. We offer facilities to recharge both electric bikes and electric cars. We don’t use chemicals in our hot tubs and we only use eco-friendly cleaning products in all our pods and shower rooms. We hold Green Tourism’s Gold Award for our commitment to sustainability and responsible tourism.

Is there a noise restriction?2021-03-29T17:35:15+01:00

We ask that guests are respectful of other people on site and we ask noise is kept to a minimum after 10pm. We also ask that no music be played outside the pods at any time for the comfort of all our guests.

Can I book a taxi to Peaks and Pods?2021-05-12T19:39:14+01:00

There are a number of private hire companies that operate in the Settle/Rathmell area. Any journeys need to be arranged in advance by phoning ahead. You probably won’t be able to book them last minute.

Please note – the journey from Settle to Peaks and Pods can be expensive. Please check the cost before you book the service.

Austwick Taxis – 015242 51364

Settle Taxis – 01729 824824 or 822219

Stainforth Private Hire – 01729 824888 or 07855 824334

Bosh and Becks Private Hire – 07753 226132 (and via Facebook)

 

Can I smoke on site?2021-03-29T17:36:51+01:00

Smoking (including e-cigarettes) is strictly prohibited inside the pods and on your outside area. There is a designated smoking spot next to The Hub. An ashtray (a cow water bowl) is mounted to a wooden pillar next to the sheltered area. There’s also an ashtray (cow bowl) mounted on a gatepost near the pedestrian entrance, which is closer to the pods but is not sheltered. Cigarette ends must be disposed of carefully and must NOT be left on your patio area or surrounding grass or gravel. Please respect our rules on this.

Can we book the whole site?2021-04-05T14:36:49+01:00

NOTE – We are currently not taking any whole-site or group bookings for 2021 due to Covid-19 restrictions.

Guests may book up to two pods together for the foreseeable future.

We understand how wonderful it is to have a place to yourself and Peaks and Pods is the perfect destination for groups of families or friends. Please contact us directly before booking, either by email or phone, to discuss your group’s specific requirements. We’ll do our best to make it a perfect stay!

Please note that we don’t accept group bookings for four pods – it’s less relaxing for the group and also for the guests in the single pod.

Any more questions?

Send an email to hello@peaksandpods.co.uk and we’ll be happy to help.

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