FAQs2017-07-24T10:50:53+00:00

FAQs

What time can I check in?2018-02-21T18:21:47+00:00

Check-in is from 3pm. We ask that guests don’t arrive any earlier to give us time to prepare for our arrivals. 

There’s also an option to check-in an hour earlier (from 2pm). Add it as an extra for £8 if you’d like to arrive earlier than 3pm – this must be selected at the time of booking.

You’ll find your key in a key safe at your pod, which means you can arrive at any time up to 10pm. We’ll email you a key safe code three days before you arrive. (If you don’t get the email, check your junk folder.)

 

What time do we need to vacate our pods?2018-01-27T08:49:22+00:00

We ask that you depart by 10.30am, so that we have time to prepare the pods for the next arrivals.

Can I check-in early or check out late?2018-07-03T10:23:11+00:00

You can opt to check-in an hour earlier (from 2pm), or check-out an hour later (up to 11.30am) for an extra £8. These optional extras must be selected from the extras list at the time of booking.

There’s also now the option to stay until 4pm on a Sunday afternoon – £20 for Green Top pods, £25 for Silver Top pods and £40 for Gold Top pods (includes extra wood for hot tub). This also needs to be selected as an extra during booking.

Do I have to pre-pay for my booking?2017-06-20T16:44:11+00:00

Yes, bookings need to be paid in full at the time of booking. Extras bought on site need to be paid for in cash at the time of purchase.

How do I pay online?2017-06-20T16:43:37+00:00

We accept most major debit and credit cards – Visa, Mastercard, American Express, and you can also use Apple Pay.

Do you offer refunds for cancellation?2017-06-20T16:43:06+00:00

We do not offer refunds for cancellations or no-shows, and we strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason.

Do we have to clean our pod before we leave?2018-07-03T11:04:49+00:00

We ask that guests leave their pod as they find it, which means a quick clean-up before you go. We supply everything you need to keep your pod clean during your stay. In the kitchen you’ll find washing-up liquid, sponge, microfibre cloth, washing-up brush, all-purpose spray and a dustpan and brush. In your bathroom cupboard you’ll find a range of products including bathroom spray, eco-friendly bleach and a cloth. We also keep an electric sweeper and long sweeping brush in the Little Laundry for guests to use. We ask that guests empty their rubbish into the large bins at The Hub, wash-up and wipe down their sinks and leave their pods in a general good condition. Guests who leave a mess are charged a £15 cleaning fee.

We ask guests to clean their pods before they leave as it is respectful and helps us to keep them in tip-top condition.

Do I need to pay a security deposit?2017-06-20T16:42:33+00:00

We don’t ask for a security deposit but we expect you to leave your pod (and shower room) as clean and tidy as you find them. You’ll find cleaning products to enable you to leave your pod in great condition before you leave. Please note – charges will be made for pods found uncleaned. Breakages from your kitchenette (glasses, plates, mugs etc) need to be paid for using the breakages envelope in your welcome folder. Please let us know if you damage anything more serious.

What should we do if we lose, break or damage something?2018-07-03T11:04:09+00:00

Guests will find an inventory when they arrive at their pod. Items that are missing, broken, damaged or melted during your stay must be paid for and the inventory gives the replacement cost of each item. Cash to replace items should be left in an envelope provided in the pod, or via Paypal to hello@peaksandpods.co.uk + £1 charge for fees. We will make a charge to the booking card for all items not paid for, without giving prior notice.

Do you take group bookings?2017-06-20T16:41:38+00:00

Yes we do, although we are quite selective about the groups we take for the comfort of all our guests. Please contact us before you make a group booking. Unfortunately, we are unable to take Stag Parties or Hen Nights. We offer a package for exclusive use of the site – contact us for details.

Do you take dogs?2017-06-20T16:40:17+00:00

Unfortunately, although we love dogs and have our own, we cannot accept dogs due to the close proximity of the livestock on our dairy farm.

What’s included in the pods?2017-06-20T16:39:24+00:00

All our pods have their own kitchenette with microwave, hot running water and sink, fridge with icebox, small ceramic hob, kettle and toaster. We also provide plates, bowls, mugs, glasses, cutlery, tin opener, bottle/wine opener, two small pans, a microwave saucepan, spatula, two knives, chopping board, wooden spoons, cooking tongs and a whisk. The pods have curtains or blackout blinds, wall heater, LED lighting inside and out, power and USB sockets.

What is outside the pods?2018-07-03T11:11:04+00:00

All our pods have their own private, flagged outside space to the side of the pod, a wooden picnic table with benches and chairs, a small wooden decked area in front of the pod, twin boot storage on the deck. You’ll also find a couple of foldaway deck chairs for you to use on the deck.

There’s a fire bowl on each patio with a poker, grill rack, spark guard and waterproof cover. The fire bowls are available an an optional extra to hire with our complete fire pit and charcoal packs. Guests are not allowed bring their own wood or charcoal to use on the fire pit – we only use carefully chosen fuel.

What else is included in the Gold Top Pods?2018-02-21T18:17:12+00:00

Our wonderful Gold Top Pods are packed with lots of features to make your stay even more enjoyable, most importantly our magnificent private, wood-fired hot tubs, ready for you to light on arrival. The pods include an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and bundle of towels (2x bath towels and 2x hand towels).

There’s a double bed with pocket-sprung mattress, and the bed made up ready for your arrival. There’s also a generous double sofa bed, with complete bedding stowed away under the arm of the seat, a folding table and chairs. There’s also a cafetiére in the kitchenette.

What else is included in the Silver Top Pod?2018-02-21T18:15:15+00:00

Our super Silver Top Pod has loads of features to make your stay even more enjoyable, including an ensuite shower room with enclosed shower, small basin and toilet and heated shower rail. Towels aren’t included but can be hired as an extra for £8 per bundle.

There’s a double bed with pocket-sprung mattress, protector and base sheet and a generous double sofa bed with protector and base sheet. Just bring your own duvets and pillows for the beds, or hire a bedding bundle for £12 each bed if you want to travel light.

The pod also contains a folding wooden table and four chairs. 

What else is included in the Green Top Pods?2018-03-18T18:23:43+00:00

Our gorgeous Green Top Pods include a wooden double bed with pocket-sprung mattress, supplied with a mattress topper and base sheet. There’s also a Yorkshire-made small double sofa bed with memory foam mattress, supplied with a mattress protector and fitted base sheet. Just bring your own duvets and pillows for the beds, or hire a bedding bundle for £12 each bed if you want to travel light.

Guests in the Green Top Pods have access to their own private shower rooms, only a short stroll from each of the pods. The shower rooms contain an enclosed shower, toilet, basin, mirror, shaving point and heated towel rail. It is so close that you can happily nip there in your PJs! You’re responsible for your shower room throughout your stay. Towels aren’t included but can be hired as an extra for £8 per bundle. The pods also have a folding wooden table and four chairs.

Green Top pods are the only pods with a TV/DVD player. There’s a small selection of family DVDs to borrow in the Little Laundry at The Hub, or bring your own.

Can we have an extra bed in the pod?2017-06-20T16:33:22+00:00

Our Gold and Silver Top Pods sleep four comfortably on the double bed and generous double sofa bed, and our Green Top Pods have a double bed and a small double (4ft wide) sofa bed. We also have a good selection of children’s ReadyBeds for 18m+ if you would prefer, available for hire.

Are there TVs in the pod?2018-03-18T18:02:45+00:00

Our two Green Top pods ‘Two Acre Bit’ and ‘Buckhaw Brow’ have their own wall-mounted TV/DVD players. There’s a small selection of family DVDs in the Little Laundry for guests to borrow, or bring your own.

We don’t have TVs in the other pods, but we do supply a good selection of board games for great family bonding. Feel free to bring other electrical equipment, as there are power sockets and a double USB socket in all the pods.

We have a full TV licence so you can watch live TV from your devices.

What is the mobile signal like?2018-01-17T20:42:11+00:00

We usually have pretty excellent mobile signal from Peaks and Pods, so getting in touch with your nearest and dearest (or your boss!) shouldn’t be too hard.

Is there a laundry?2018-01-17T20:44:19+00:00

We have the Little Laundry at The Hub where guests can wash, dry and iron their clothes. The washing machine costs £2 to run a full cycle (including washing liquid), and the tumble dryer costs £1 for every half hour. The coin machine takes 50p and £1 coins. The iron must be used in the Little Laundry only.

Is there Wi-Fi on site?2018-08-05T21:59:43+00:00

We’re in the process of getting broadband to Peaks and Pods. Our technicians are working on it, but for the moment we’re not able to offer a Wifi connection. Hopefully this will be in place for Autumn 2018. Thankfully, we do have a very good mobile signal on-site.

Where can we park?2018-01-17T20:46:48+00:00

Our car park area is next to the pod site, with access to the pods just a short walk through a pedestrian gate. Each pod has its own sign-posted parking space so you know just where to leave your car.

Corn Bents has its own pedestrian access and car parking space due to its position on site.

Can our friends come?2017-06-20T16:28:00+00:00

Unfortunately, we do not allow extra visitors on site – only our Peaks and Pods guests. It’s important for the comfort and security of all our guests.

Can I arrive on public transport?2018-07-03T11:15:32+00:00

Peaks and Pods is 2.5 miles from the nearest bus stop and 4 miles from the nearest train station. Click the ‘Offsite Fun’ tab on our website, then ‘Places to Go’, to find out more about the services. Guests can walk to Peaks and Pods or can arrange transport by contacting a private hire firm (also detailed in ‘Places to Go’) for the last few miles of their journey.

Are there any hot tubs on site?2018-02-06T14:37:34+00:00

We’re delighted that our Gold Top Pods – Holly Bush Hill and Corn Bents – have their own Finnish wood-fired hot tub. The tub is freshly filled for all new arrivals (no chemicals are used) and you can bask in gorgeous hot water, resting your aching muscles. We offer a pre-arrival tub fire lighting service for £15 to enable you to climb in as soon as you arrive.

Can we cook inside the pod?2018-01-17T21:00:01+00:00

The pods have a kitchenette with a small two-ring ceramic hob, which may be used for preparing light bites, but is not designed for cooking big meals. Each pod also has a microwave. Next to your kitchen you’ll find a switch for an extractor fan to help you to get rid of nasty niffs. Bear in mind that the kitchenettes must be left as clean as you found them. During busier times we offer frozen home-cooked meals to cook in your microwave – details are on the blackboard at The Hub.

 

Can we barbecue?2018-07-03T11:20:11+00:00

Yes, we have large fire bowls on each patio that may be used with our £12 barbecue charcoal packs. The fire bowls have a barbecue grill, poker, spark guard and waterproof cover. Charcoal packs contain a box of long matches, natural firelighters, kindling, 5kg quality charcoal briquettes and metal tongs. They can be ordered in advance or bought from The Hub when you arrive (and the money left in the Honesty Box). Your own charcoal or disposable barbecues are strictly not permitted.

We also have a wood-fired oven at The Hub that can be hired for £20 per night (exclusive to your group). That includes fire lighting equipment, logs, a pizza paddle, heat-proof mitt, pizza wheel and chopping board. Guests – particularly groups – love to cook pizzas in the oven, but it’s also great for other food. (Bring your own metal trays though.) The oven can either be hired in advance or on arrival, if it’s not already booked.

Can we have a fire?2018-07-03T11:23:59+00:00

Our large fire bowls may be used as fire pits with our £15 fire pit packs, purchased in advance or on-site. The bowls have a poker, metal spark guard and waterproof cover. Our fire pit packs include a large sack of kiln-dried logs and a paper bag containing box of long matches, eco-friendly fire lighters, kindling and bark, bag of marshmallows and wooden skewers. Campfires on the grass or deck are not allowed.

Our fire pit packs may be ordered in advance or bought from The Hub when you arrive (leave the money in the Honesty Box). Your own firewood is strictly not permitted.

What special facilities are there for cyclists?2017-06-20T16:18:26+00:00

We’re so close to Gisburn Forest and on the doorstep of lots of wonderful country rides that we decided to offer lots of facilities for cyclists, including secure cycle storage, bike wash and maintenance area with repair stands. We have planned a range of rides from Peaks and Pods, each with a refreshment stop, suitable for all levels of ability.

Is there a communal area?2018-07-03T11:27:14+00:00

Yes, we have a covered area at The Hub away from the pods where our stunning wood-fired pizza oven is situated, perfect for those carefree evenings with superb views. There’s seating, tables and chairs and festoon lighting in the sheltered area. There’s also the option of a group fire pit with sleeper benches made from upcycled tractor wheel rims for nights together at The Hub.

It costs £20 per night to hire the wood-fired pizza oven. That includes fire lighting equipment, logs, heat proof mitt, a pizza paddle, pizza wheel and chopping board. Guests love to cook pizzas in there, but it’s also great for other food. (Bring your own metal trays though for anything other than pizza.) The oven can either be hired in advance or on arrival, if it’s not already booked.

What do you do to reduce your carbon footprint?2018-07-03T11:30:00+00:00

Good question! There are many ways we try to be environmentally friendly, and we are constantly working towards being more sustainable. Importantly, we produce our own electricity with our 50kWh wind turbine and 30kWh solar panels, which provide electricity for both our dairy farm and Peaks and Pods. We use LED lighting, our outside lights are on sensors, and we encourage thoughtful waste recycling. We offer facilities to recharge both electric bikes and electric cars. We don’t use chemicals in our hot tubs and we only use eco-friendly cleaning products in all our pods and shower rooms. We hold Green Tourism’s Gold Award for our commitment to sustainability and responsible tourism.

Is there a noise restriction?2017-06-20T15:36:23+00:00

We ask that you are respectful of the other people staying on site and ask that guests adhere to our noise curfew of 10pm – 7am (which means no loud voices outside!) We ask that no music be played outdoors at any time (as we don’t all share the same taste in music, and some people might just want a bit of peace and quiet).

Can I book a taxi to Peaks and Pods?2018-03-18T17:58:21+00:00

There are a number of private hire companies that operate in the Settle/Rathmell area. Any journeys need to be arranged in advance by phoning ahead. You won’t be able to book them on the spur of the moment.

Bosh and Becks Private Hire – 07753 226132

Settle Taxis – 01729 824824 or 822219

Stainforth Private Hire – 01729 824888 or 07855 824334

Austwick Taxis – 015242 51364

Can I smoke on site?2018-01-17T21:18:33+00:00

Smoking (including e-cigarettes) is strictly prohibited inside the pods and on your outside area. There is a designated smoking spot next to The Hub. An ashtray (a cow water bowl) is mounted to a wooden pillar next to the sheltered area. There’s also an ashtray (cow bowl) mounted on a gatepost near the pedestrian entrance, which is closer to the pods but is not sheltered. Cigarette butts must be disposed of carefully and must NOT be left on your patio area or surrounding grass or gravel. Please respect our rules on this.

Can we book the whole site?2017-06-18T21:58:50+00:00

Yes! We understand how wonderful it is to have a place to yourself and Peaks and Pods is the perfect destination for groups of families or friends. Please contact us directly before booking, either by email or phone, to discuss your group’s specific requirements. We’ll do our best to make it a perfect stay!

Can I charge my electric car?2018-04-24T13:41:08+00:00

We don’t have an electric car charging point yet, but guests with electric cars are able to charge them from a plug at The Hub. There’s a £5 charge for recharging (payable on site). Just let us know and we’ll arrange it with you on arrival.

Any more questions?

Email Joanne – hello@peaksandpods.co.uk – or call on 07724 940709.

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