FAQs2019-02-19T12:51:35+01:00

FAQs

What time can I check in?2019-03-25T15:42:55+01:00

Check-in is from 3pm. We ask that guests don’t arrive any earlier to give us time to prepare for our arrivals. 

You’ll find your key in a key safe at your pod, which means you can arrive at any time up to 10pm. We’ll email you a key safe code three days before you arrive. (If you don’t get the email, please check your junk folder or let us know.)

For our Green Top and Silver Top guests, there’s an option to check-in an hour earlier (from 2pm). Add it as an extra for £10 if you’d like to arrive earlier than 3pm. This must be selected at the time of booking. (Not available over the Easter or summer school holidays.)

Unfortunately, early check-in isn’t available for our Gold Top pods due to the time it takes to changeover the hot tubs.

What time do we need to vacate our pods?2019-03-25T15:44:53+01:00

We ask that you depart by 10.30am, so that we have time to prepare the pods for the next arrivals.

Just pop your key back into the key safe before you leave.

For our Green Top and Silver Top guests, there’s an option to check out an hour later (up to 11.30am). Add it as an extra for £10 if you’d like to leave late. This must be selected at the time of booking. (Not available over the Easter and school summer holidays.)

Unfortunately, late check-out isn’t available in our Gold Top pods due to the changeover time for the hot tubs.

Can I check-in early or check out late?2019-03-25T15:44:07+01:00

If you’re staying in a Green Top or Silver Top pod you can opt to check-in an hour earlier (from 2pm), or check-out an hour later (up to 11.30am) for an extra £10. This must be selected from the extras list at the time of booking.

We’re sorry, but early check-ins and late check-outs aren’t available in any of the pods during the Easter and school summer holidays.

Unfortunately, it’s not possible to add these extras to our Gold Top pods, due to the changeover time needed for the hot tubs.

But wait! There’s the option to stay until 4pm on a Sunday afternoon – £20 for Green Top pods, £25 for Silver Top pods and £35 for Gold Top pods. This also needs to be selected as an extra during booking. (This isn’t available during the school summer holidays or bank holidays, as weekends are Friday to Monday.)

Do I have to pre-pay for my booking?2017-06-20T16:44:11+01:00

Yes, bookings need to be paid in full at the time of booking. Extras bought on site need to be paid for in cash at the time of purchase.

How do I pay online?2017-06-20T16:43:37+01:00

We accept most major debit and credit cards – Visa, Mastercard, American Express, and you can also use Apple Pay.

How can I add extras after I’ve already booked?2019-01-27T20:02:28+01:00

It’s no problem to add extras after you’ve booked. Pick the extras that you’d like from the ‘Extras’ tab on the menu bar and email hello@peaksandpods.co.uk to let us know what you’d like to add.

We’ll email back to you to confirm that the extra/s are available and will add them to your booking. We charge extras in advance to the card used at the time of booking and will then re-send your booking confirmation to confirm the changes.

Do you offer refunds for cancellation?2017-06-20T16:43:06+01:00

We do not offer refunds for cancellations or no-shows, and we strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason.

Do we have to clean our pod before we leave?2018-07-03T11:04:49+01:00

We ask that guests leave their pod as they find it, which means a quick clean-up before you go. We supply everything you need to keep your pod clean during your stay. In the kitchen you’ll find washing-up liquid, sponge, microfibre cloth, washing-up brush, all-purpose spray and a dustpan and brush. In your bathroom cupboard you’ll find a range of products including bathroom spray, eco-friendly bleach and a cloth. We also keep an electric sweeper and long sweeping brush in the Little Laundry for guests to use. We ask that guests empty their rubbish into the large bins at The Hub, wash-up and wipe down their sinks and leave their pods in a general good condition. Guests who leave a mess are charged a £15 cleaning fee.

We ask guests to clean their pods before they leave as it is respectful and helps us to keep them in tip-top condition.

Do I need to pay a security deposit?2017-06-20T16:42:33+01:00

We don’t ask for a security deposit but we expect you to leave your pod (and shower room) as clean and tidy as you find them. You’ll find cleaning products to enable you to leave your pod in great condition before you leave. Please note – charges will be made for pods found uncleaned. Breakages from your kitchenette (glasses, plates, mugs etc) need to be paid for using the breakages envelope in your welcome folder. Please let us know if you damage anything more serious.

What should we do if we lose, break or damage something?2018-07-03T11:04:09+01:00

Guests will find an inventory when they arrive at their pod. Items that are missing, broken, damaged or melted during your stay must be paid for and the inventory gives the replacement cost of each item. Cash to replace items should be left in an envelope provided in the pod, or via Paypal to hello@peaksandpods.co.uk + £1 charge for fees. We will make a charge to the booking card for all items not paid for, without giving prior notice.

Do you take group bookings?2017-06-20T16:41:38+01:00

Yes we do, although we are quite selective about the groups we take for the comfort of all our guests. Please contact us before you make a group booking. Unfortunately, we are unable to take Stag Parties or Hen Nights. We offer a package for exclusive use of the site – contact us for details.

Do you take dogs?2017-06-20T16:40:17+01:00

Unfortunately, although we love dogs and have our own, we cannot accept dogs due to the close proximity of the livestock on our dairy farm.

What’s included in the pods?2018-12-17T16:58:44+01:00

All our pods have their own kitchenette with microwave, hot running water and sink, fridge with icebox, small ceramic hob, kettle and toaster. We also provide plates, bowls, mugs, glasses, cutlery, tin opener, bottle/wine opener, two small pans, a microwave saucepan, spatula, two knives, chopping board, wooden spoons, cooking tongs and a whisk. The pods have curtains and blackout blinds, a wall heater, LED lighting inside and out, power and USB sockets and free WiFi.

What is outside the pods?2019-05-16T13:06:47+01:00

All our pods have their own private, flagged outside space to the side of the pod, an outdoor dining table with four chairs, a small wooden decked area in front of the pod and twin boot storage on the deck.

You’ll also find a couple of foldaway deck chairs for you to use on the deck stored in a large weather-proof box on your patio area. Bags of firewood or charcoal should be stored in the special large metal-lidded box on your patio. (Boots can also be stored in here in very wet weather.)

There’s a fire bowl on each patio with a poker and grill. The fire bowls are available to use with our complete fire pit and charcoal packs. Note – Guests are not allowed bring their own wood, charcoal or fire-lighting equipment to use with the fire pit. We sell complete packs on-site and only use carefully chosen fuel and fire-lighting equipment.

What else is included in the Gold Top Pods?2019-03-25T15:46:29+01:00

Our wonderful Gold Top Pods are packed with lots of features to make your stay even more enjoyable, most importantly our lovely, private hot tubs. The pods include an ensuite shower room with enclosed shower, small basin, toilet, heated shower rail and bundle of towels (2x bath towels and 2x hand towels).

There’s a double bed with pocket-sprung mattress, and the bed made up ready for your arrival. There’s also a generous double sofa bed, with complete bedding stowed away under the arm of the seat, a folding table and chairs. There’s also a cafetiére in the kitchenette.

What else is included in the Silver Top Pod?2018-02-21T18:15:15+01:00

Our super Silver Top Pod has loads of features to make your stay even more enjoyable, including an ensuite shower room with enclosed shower, small basin and toilet and heated shower rail. Towels aren’t included but can be hired as an extra for £8 per bundle.

There’s a double bed with pocket-sprung mattress, protector and base sheet and a generous double sofa bed with protector and base sheet. Just bring your own duvets and pillows for the beds, or hire a bedding bundle for £12 each bed if you want to travel light.

The pod also contains a folding wooden table and four chairs. 

What else is included in the Green Top Pods?2019-06-06T20:52:05+01:00

Our gorgeous Green Top Pods include a wooden double bed with pocket-sprung mattress, supplied with a mattress topper and base sheet. There’s also a Yorkshire-made small double sofa bed with memory foam mattress, supplied with a mattress protector and fitted base sheet. Just bring your own duvets and pillows for the beds, or hire a bedding bundle for £12 each bed if you want to travel light.

Guests in the Green Top Pods have access to their own private shower rooms, only a short stroll from each of the pods. The shower rooms contain an enclosed shower, toilet, basin, mirror, shaving point and heated towel rail. It is so close that you can happily nip there in your PJs! You’re responsible for your shower room throughout your stay. Towels aren’t included but can be hired as an extra for £8 per bundle (£10 for 2020). The pods also have a folding wooden table and four chairs.

Green Top pods are the only pods with a TV/DVD player. There’s a small selection of family DVDs to borrow in the Little Laundry at The Hub, or bring your own.

Can we have an extra bed in the pod?2017-06-20T16:33:22+01:00

Our Gold and Silver Top Pods sleep four comfortably on the double bed and generous double sofa bed, and our Green Top Pods have a double bed and a small double (4ft wide) sofa bed. We also have a good selection of children’s ReadyBeds for 18m+ if you would prefer, available for hire.

Are there TVs in the pods?2019-02-19T12:53:52+01:00

Our two Green Top pods ‘Two Acre Bit’ and ‘Buckhaw Brow’ have their own wall-mounted Smart TV/DVD players. There’s a small selection of family DVDs in the Little Laundry for guests to borrow.

We don’t have TVs in the other pods, but we do supply a good selection of board games for great family bonding. Feel free to bring other electrical equipment, as there are power sockets and a double USB socket in all the pods.

We offer free Wifi and a have a full TV licence, so you can watch TV from your devices.

What is the mobile signal like?2018-01-17T20:42:11+01:00

We usually have pretty excellent mobile signal from Peaks and Pods, so getting in touch with your nearest and dearest (or your boss!) shouldn’t be too hard.

How do we deter flying insects from going into the pods?2019-08-09T18:43:01+01:00

Our pod doors are fitted with retractable fly screens that simply pull across and fasten with a magnet. This means that you can sit in your pod with the doors wide open and know that flies, wasps and midges can’t get in. (We’re currently awaiting a fly screen for Buckhaw Brow. It won’t be long!)

Is there a laundry?2018-01-17T20:44:19+01:00

We have the Little Laundry at The Hub where guests can wash, dry and iron their clothes. The washing machine costs £2 to run a full cycle (including washing liquid), and the tumble dryer costs £1 for every half hour. The coin machine takes 50p and £1 coins. The iron must be used in the Little Laundry only.

Is there Wi-Fi on site?2018-12-17T14:59:58+01:00

There’s free WiFi to each pod and to The Hub. The WiFi password is displayed in each pod. (We’ll always do what we can to keep WiFi connected to Peaks and Pods, but there may be occasions when it doesn’t work.)

Where can we park?2018-01-17T20:46:48+01:00

Our car park area is next to the pod site, with access to the pods just a short walk through a pedestrian gate. Each pod has its own sign-posted parking space so you know just where to leave your car.

Corn Bents has its own pedestrian access and car parking space due to its position on site.

Can our friends come?2017-06-20T16:28:00+01:00

Unfortunately, we do not allow extra visitors on site – only our Peaks and Pods guests. It’s important for the comfort and security of all our guests.

Can I arrive on public transport?2018-07-03T11:15:32+01:00

Peaks and Pods is 2.5 miles from the nearest bus stop and 4 miles from the nearest train station. Click the ‘Offsite Fun’ tab on our website, then ‘Places to Go’, to find out more about the services. Guests can walk to Peaks and Pods or can arrange transport by contacting a private hire firm (also detailed in ‘Places to Go’) for the last few miles of their journey.

Are there any hot tubs on site?2019-03-25T15:51:49+01:00

We’re delighted that our Gold Top Pods – Holly Bush Hill and Corn Bents – each have their own private hot tubs. The tubs are freshly filled for all new arrivals. For more hot tub information visit peaksandpods.co.uk/hot-tub-information.

 

Can we cook inside the pod?2019-03-25T19:10:02+01:00

The pods have a kitchenette with a small two-ring hob, which may be used for preparing light bites, but is not designed for cooking big meals. Each pod also has a microwave. Next to your kitchen you’ll find a switch for an extractor fan to help you to get rid of nasty niffs.

 

Can we barbecue?2019-05-16T13:08:28+01:00

We have fire bowls on each patio that may be used with our £10 barbecue charcoal packs. The fire bowls have a barbecue grill and poker. Charcoal packs contain a box of matches, eco-friendly firelighters, kindling, quality charcoal briquettes and metal tongs. They can be bought from the display rack at The Hub at any time.

Your own charcoal or disposable barbecues are strictly not permitted.

We also have a wood-fired oven at The Hub that can be hired for £10. The cost includes fire lighting equipment, logs, a pizza paddle, oven mitt, pizza wheel and chopping board. Guests love to cook pizzas in the oven, but it’s also great for other food too. (Bring your own metal trays though.) The oven can either be hired in advance or on arrival, if it’s not already booked.

Can we have a fire?2019-05-16T13:29:30+01:00

Our cast-iron fire bowls may be used with our own fire pit packs bought from the display rack at The Hub. You’ll find the fire pit on your patio with a metal grill and poker.

The £10 Standard Fire Pit Pack may be purchased at any time while you’re here. It contains everything you need for a good fire and includes a sack of quality kiln-dried logs (or low-moisture briquettes) and a paper bag containing a box of matches, eco-friendly fire lighters and kindling.

The £15 Bumper Fire Pit Pack may be ordered in advance or purchased at any time. It includes enough fuel and fire-lighting equipment for two fires (or one really big one!) and also includes marshmallows and skewers.

Your own fire wood and fire-lighting equipment are strictly not permitted.

Campfires on the grass or deck are not allowed.

What special facilities are there for cyclists?2017-06-20T16:18:26+01:00

We’re so close to Gisburn Forest and on the doorstep of lots of wonderful country rides that we decided to offer lots of facilities for cyclists, including secure cycle storage, bike wash and maintenance area with repair stands. We have planned a range of rides from Peaks and Pods, each with a refreshment stop, suitable for all levels of ability.

Is there a communal area?2019-01-27T19:27:28+01:00

Yes, we have a covered area at The Hub away from the pods where our stunning wood-fired pizza oven is situated, perfect for those carefree evenings with superb views. There’s seating, tables and chairs and festoon lighting in the sheltered area. There’s also the option of a group fire pit with sleeper benches made from upcycled tractor wheel rims for nights together at The Hub. There are also coin-operated wall-mounted patio heaters and blankets to keep off the chill. 

It costs £10 per night to hire the wood-fired pizza oven. That includes fire lighting equipment, logs, heat proof mitt, a pizza paddle, pizza wheel and chopping board. Guests love to cook pizzas in there, but it’s also great for other food. (Bring your own metal trays though for anything other than pizza.) The oven can either be hired in advance or on arrival, if it’s not already booked.

Does Peaks and Pods stay open all year?2018-10-30T19:45:27+01:00

We are open every month of the year, with a couple of weeks off around Christmas. Our pods are designed for all weather conditions – they’re heated, insulated and very cosy, no matter what the weather.

Rarely, if wintry weather conditions are extreme, the water supply to some or all of the pods may freeze, despite precautions to prevent this. We will do our best to restore the water, but in extreme conditions we may need to cancel your stay. If we cancel, we will offer to refund your stay (or part of your stay), or give you the choice of an alternative date.

What do you do to reduce your carbon footprint?2018-07-03T11:30:00+01:00

Good question! There are many ways we try to be environmentally friendly, and we are constantly working towards being more sustainable. Importantly, we produce our own electricity with our 50kWh wind turbine and 30kWh solar panels, which provide electricity for both our dairy farm and Peaks and Pods. We use LED lighting, our outside lights are on sensors, and we encourage thoughtful waste recycling. We offer facilities to recharge both electric bikes and electric cars. We don’t use chemicals in our hot tubs and we only use eco-friendly cleaning products in all our pods and shower rooms. We hold Green Tourism’s Gold Award for our commitment to sustainability and responsible tourism.

Is there a noise restriction?2019-03-25T19:12:25+01:00

We ask that you are respectful of the other people staying on site and ask that guests keep noise to a minimum between 10pm and 7am (which means no loud noises outside). We ask that no music be played outdoors at any time (as we don’t all share the same taste in music, and some people might just want a bit of peace and quiet).

Can I book a taxi to Peaks and Pods?2018-03-18T17:58:21+01:00

There are a number of private hire companies that operate in the Settle/Rathmell area. Any journeys need to be arranged in advance by phoning ahead. You won’t be able to book them on the spur of the moment.

Bosh and Becks Private Hire – 07753 226132

Settle Taxis – 01729 824824 or 822219

Stainforth Private Hire – 01729 824888 or 07855 824334

Austwick Taxis – 015242 51364

Can I smoke on site?2018-01-17T21:18:33+01:00

Smoking (including e-cigarettes) is strictly prohibited inside the pods and on your outside area. There is a designated smoking spot next to The Hub. An ashtray (a cow water bowl) is mounted to a wooden pillar next to the sheltered area. There’s also an ashtray (cow bowl) mounted on a gatepost near the pedestrian entrance, which is closer to the pods but is not sheltered. Cigarette butts must be disposed of carefully and must NOT be left on your patio area or surrounding grass or gravel. Please respect our rules on this.

Can we book the whole site?2019-08-09T18:46:55+01:00

Yes! We understand how wonderful it is to have a place to yourself and Peaks and Pods is the perfect destination for groups of families or friends. Please contact us directly before booking, either by email or phone, to discuss your group’s specific requirements. We’ll do our best to make it a perfect stay!

Please note that we don’t accept group bookings for four pods – it’s less relaxing for the group and also for the guests in the single pod.

Can I charge my electric car?2018-04-24T13:41:08+01:00

We don’t have an electric car charging point yet, but guests with electric cars are able to charge them from a plug at The Hub. There’s a £5 charge for recharging (payable on site). Just let us know and we’ll arrange it with you on arrival.

Any more questions?

Send an email to hello@peaksandpods.co.uk and we’ll be happy to help.

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